Total Care

Our flagship product isn’t actually a product at all – it’s a promise. Total Care is a unique solution that combines market-leading commercial equipment with unrivalled breakdown cover and servicing.

We launched Total Care in 1984, the only rental solution that provided both the laundry equipment a business needed and the servicing and breakdown cover they required. In 2001, we further enhanced our Total Care offering by adding our unique money-back guarantee.

When we launched JLA Catering in 2013, we ensured that our market-leading catering equipment would be backed by the same promise. We've done the same again with heating – offering customers a brand-new, energy-efficient boiler, a four-hour breakdown response 24/7 and our promise never to leave our customers without heating or hot water.

To strengthen our Total Care offering, we have:

  • Increased our national network of service engineers, who provide fast responses – and fixes – seven days a week
  • Invested in our contact centres to ensure we’re always there for customers whenever they need to get in touch
  • The support of our technical team, who develop our market-leading laundry, catering and heating equipment

Explore our Total Care offering: